1. Introduction
ShipKith ("we," "us," or "our") operates the ShipKith mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.
2. Information We Collect
We may collect the following types of information:
- Account Information: Name, email address, phone number, and profile photo when you create an account.
- Identity Verification: Government-issued ID and selfie for KYC (Know Your Customer) verification to ensure trust and safety.
- Trip & Drop Details: Travel itinerary, available luggage capacity, item descriptions, photos, pickup/delivery addresses.
- Payment Information: Payment card details (processed securely by Stripe), payout account information, and transaction history.
- Communications: Messages exchanged with other users through our in-app chat.
- Device Information: Device type, operating system, unique device identifiers, and push notification tokens.
- Location Data: Approximate location for matching Droppers with nearby Carriers (only when you grant permission).
3. How We Use Your Information
- To create and manage your account
- To match Droppers with Carriers based on routes and availability
- To process payments and payouts
- To verify your identity and maintain platform trust
- To facilitate communication between users
- To send push notifications about matches, messages, and delivery updates
- To improve our services and user experience
- To comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share information with:
- Other Users: Limited profile information is visible to Droppers and Carriers you interact with.
- Service Providers: Stripe (payments), Supabase (data storage), Expo (push notifications), Telnyx (SMS verification), Resend (email).
- Legal Requirements: When required by law, legal process, or to protect rights and safety.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure authentication (JWT), and role-based access controls. Payment data is handled exclusively by PCI-compliant processors (Stripe).
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for data processing
- Export your data in a portable format
8. Children's Privacy
Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or via email.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at: support@shipkith.com